Refund policy
Return & Refund Policy
At North 40 Solutions, we stand behind the quality of every product we distribute. Please read the following policy carefully before completing your purchase.
All Sales Are Final on Large Items
Due to the freight shipping required for large agricultural, marine, and porta potty products, all sales on these items are considered final once the order has shipped. This includes but is not limited to water troughs, stock tanks, docks, dock ramps, boat lifts, aqua-docks, and portable poly potties. We encourage you to reach out before purchasing if you have any questions about sizing, compatibility, or product specifications.
Damaged or Defective Items
We take quality seriously. If your order arrives damaged or with a manufacturing defect, you must:
- Inspect your shipment at the time of delivery before signing the bill of lading.
- Note any visible damage on the delivery receipt in the presence of the driver.
- Photograph all damage to both the packaging and the product.
- Contact us at sales@north40solutions within 48 hours of delivery with your order number, photos, and a description of the damage.
Failure to note damage at the time of delivery may limit our ability to file a freight claim on your behalf and could affect your eligibility for a replacement